Keeping you Safe at Work with ServiceTrade

At Total Fire Protection, we promise you high-quality work and exceptional service. That’s why we use ServiceTrade’s mobile and web applications.

ServiceTrade is modern, mobile customer service software that Total Fire uses to schedule service calls; provide informative updates and reports about our work; and send online quotes within minutes of the service call.

How Does ServiceTrade Help Our Customers?

Better Information for Better Decisions

Total Fire creates online reports with information our customers need to make critical fire protection system maintenance decisions:

• Rich, digital reporting with photos, clear typed comments, videos, and audio notes
• Instant access to electronic records of service history
• Quotes with photos of what needs to be repaired or replaced

Builds Your Trust in Us

We realize that not every inspection or repair is visible, so how do you know that we did what you paid us to do?

• We’ve gone mobile and paperless so that we can have more valuable communication with customers before, during, and after the service call.
• Technicians use smartphones and tablets to confirm the appointment, check-in, and check-out of each service.
• Technicians create photos, videos, audio notes, and digital comments to document what was performed and what they discovered, virtually taking you into the job to see what the technician sees.

Work Validation

The work validation tools built into ServiceTrade provide complete accountability for our technician’s time associated with your services.

• Built-in time tracking of when technicians are en route, when they arrive, and when they have completed their work is automatically tracked on every service call. GPS tracking enables our office staff to confirm that the technicians are at the right place at the right time.
• At the end of the service call, the customer sees the complete set of documents, photos, and notes before signing the work acknowledgement report on the technician’s tablet. That signature is stored with the other rich media from the job.
• All of this documentation is summarized in a single report that is emailed to the customer and stored in the ServiceTrade platform permanently for future reference. All documents can be easily saved as a PDF or can be quickly printed.

Avoid Compliance Issues

Customers are provided with a rich, detailed history of all of the work performed in your facility. Photographs and audio memos give you in-depth reporting or repair history, deficiency repairs, and completed work. This information is always available online when you need to confirm your compliance with all state and local fire and building codes. ServiceTrade makes it easy for us to ensure that every inspection is completed before its due date so nothing slips through the cracks.

Enjoy Faster Repairs

We promptly alert you when deficiencies are found in your equipment. Deficiencies are transformed into a quote that lists the required repairs with applicable photos by email, giving you the opportunity to review and approve it right away with the click of a button. From there, the quote immediately turns into a job in ServiceTrade that we will schedule with you. Faster repairs mean that your essential life safety systems will be fully operational and code-compliant.

Schedule Your Fire Protection Services Today

Learn all the benefits of choosing Total Fire Protection as your trusted fire protection company in Grand Rapids, MI, Loveland, CO and Fort Myers, FL. We provide a complete range of services, including:

• 24-hour emergency service
• Fire systems inspections and maintenance
• Fire sprinkler systems
• Special hazards
• Fire extinguisher sales, inspections and certifications
• Backflow
• Emergency and exit lighting

Contact one of our three locations to schedule an appointment.